Find quick answers to your questions below...
Ordering
Q: Can I order online?
A: Yes. It is a Secure Processing - Ordering Online
Simply click on any Add to Cart button next to the product you wish to purchase and then fill out the Online order form. We accept Visa, MasterCard, Discover, and American Express. Or, you could click here to go straight to ordering baby monitor, and click here for spy cams.
Q: If I don't want to order online, can I order by phone, fax or mail?
A: Yes you can Order By Phone, Fax, or mail.
Ordering by phone: USA and Canada call (330) 455-6585. Please have the product Item number(s) you wish to purchase, your credit card information ready.
Print and FAX your order - Offline
Choose the products you wish to purchase. Enter your name and shipping address, and credit card information. Make sure the order and information is correct (make sure you have the right product code). Now enter your Credit Card information on your fax paper including the CVVC number (the three numbers on the back of your credit card) and Fax your order information to:
(Header)To the attention of Baby-video-monitor.com
at 1-715-254-0538.
Print and Mail your order - Offline
Same as above, but simply Print and then Mail in your order to:
Baby-video-monitor.com
627 Kennedy Street
Mondovi, WI 54755
Note:For orders outside the United States, payment must be made by wire transfer or approved credit card. Please contact us for instructions.
Q: Is my credit card information secure?
A: Yes, all credit card information is securely encrypted and transferred through our Pay Pal Verified server directly to our order department. Credit card numbers are stored separately from your name and expiration date, and everything is password protected, too!
Order Status
Q: When will my backorder arrive?
A: Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Guarantees
Low Price Guarantee:
It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
100% Satisfaction Guarantee:
All of your purchases at Baby-video-monitor.com are covered by our 30-day money back guarantee. Only a small 5% processing fee applies if the order was purchased on a Credit Card. We also pledge a 24-hour response time (Monday through Friday) on all your e-mail requests. Our specially-trained staff of customer service representatives is available (M-F 9am-5pm CST) at (330) 455-6585 or you can send us an email at sales@baby-video-monitor.com. We strive to ship all orders the same day if it is received by 2 PM CST.
Security
This website is protected with Pay Pal Verified encryption, one of the highest standard in Internet security.
Pricing and Billing
Q: Do I have to pay sales tax?
A: You only have to pay sales tax if you are located in the same states as our warehouses. Our warehouses is located in Wisconsin and Ohio. Wisconsin and Ohio residents will be charged 6% sales tax.
Q: When will my credit appear on my account?
A: Credits usually take 7-10 business days from the time we receive your item(s).
Q: When will my credit card be charged?
A: Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
Q: How do I find my product?
A: To find the product(s) you're looking for, you may (1) use the navigation menus on the top of our website. If you have any trouble locating a product, feel free to contact customer service for assistance. Or you canclick here to go straight to the baby monitor page. Click here for the Spy cams page. Click here to go straight to our home security system page.
Q: How do I navigate the site?
A: To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. If you have any trouble locating a product, feel free to contact customer service for assistance.
Contacting us:
How do I contact you?
You can visit our contact us page by clicking here, or you may email us at sales@baby-video-monitor.com. 
