At Baby-Video-Monitor.com, we strive in every way to meet our 100% satisfaction guarantee. If for some reason you are unsatisfied with your purchase, you may send the product back to us within 30 days of your order invoice date and receive a full refund less a 5% processing fee and actual shipping cost. We will issue you a full refund for the cost of the product minus all shipping charges.
To send an item back, simply follow these steps:
Step 1)
(NOTE: Returns Will Not BE Accepted Without an RMA Number)
Step 2)
Write the RMA number on the outside of your package and follow your shippers packaging instructions. Item must be returned in its original condition as it was received, including all packaging, boxes, and manuals.
NOTE: Items must be packaged in a shipping box - Do not ship items in the factory packaging only.
Step 3)
Mail your returned item back to the following addresss:
Baby Video Monitor
Attn: Return Department
627 Kennedy St.
Mondovi, WI 54755
We will not be responsible for shipping and handling on returned items. We recommend using UPS, FedEx or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse.
Items that are older then 30 days will be taken back on an individual basis only. A 35% Restocking Fee may apply. Please contact us to see if you are eligible for a refund.
Warranty Returns All returns for warranty of items that are defective will be replaced or repaired at our discretion if they are returned within the manufacturer's warranty period. If the product is not part of our current product line, the owner of the product will need to return the item to the original manufacturer for warranty replacement. All manufacturer's warranty terms and restrictions apply. Customer is responsible for all shipping cost for warranty returns. Please return all items in the original packaging if possible.
** Please note: ALL returns must receive an RMA (return merchandise authorization) number in order for the return to be processed. Please write your RMA number on the outside of your package. If an RMA number is not listed on the outside of your return, it will be refused by our returns department and mailed back to you. Please contact us at 1-715-254-0536 or email us at returns@baby-video-monitor.com to receive an RMA number. 
